Case Study
Project Management

Patient Health Consultation Room

Engagement

EMG was selected as the key project management provider after a nationwide project implementation which included competitors. Walgreens sought to provide a more professional and confidential atmosphere for pharmacists and patients when administering vaccinations, immunizations, and health tests on-site, by building out a comfortable, private room. This new interior room is known as the Patient Health Consultation Room. The program involved a pilot of 200 stores in 2014, increased to 1200 in 2015, whereby EMG was exclusively awarded all future locations in the program. Final project rollout will include 750 additional stores in 2016, 1500 in 2017, and projected at 1500+ in 2018 and beyond. EMG previously partnered with Walgreens on a nationwide store remodel project in 2014, where Walgreens had never outsourced Project Management before.

Result

EMG managed a 2014 pilot program to install Patient Health Consultation Rooms in 200 Walgreens locations. In 2015 the EMG team worked alongside competitors at 1200 store sites, which exceeded budget and scope, and was disruptive to store
managers, pharmacists, and patients. EMG was selected to solely manage the project for 3750+ stores in 2016 and beyond. EMG assisted the Walgreens Facilities Division to redesign the PHCR scope and capital budget, working with Pharmacy Services and executive leadership via EMG’s embedded Senior Project Manager. EMG was successful in meeting Walgreens diversity vendor goals through bidding and award strategy, while maintaining favorability to the planned capital budget. EMG decreased the budget by 30% in the second year of implementation, and decreased the budget of each location by 50% in the third year of project roll-out. On-site build-out has also decreased, from an initial time period of 5-10 days, to 2-5 days under the guidance of EMG’s expertise. Utilizing EMG’s ProTrack project management software, EMG has successfully implemented nationwide reporting for each site’s 21-week duration. Walgreens store managers, pharmacists, and patients have all expressed pleasure with the professional and confidential Patient Health Consultation Rooms.

PRINT

EMG Client

Walgreens

Asset Type

Retail

Services Provided

  • Embedded Project Manager
  • Program Flowcharts
  • ProTrack
  • Process Development
  • Permitting
  • Contractor Management
  • Bid Management
  • Budgets and Schedules
  • Project Checklist

Size & Location

5000+ Nationwide

Timing

2-5 days for install