HMS Host asked EMG to manage the construction of a dozen restaurants in the airport. EMG was given an empty shell, and took it from pre-bid to closeout. EMG managed the bid processes, tracked permitting progress, managed any change orders, and confirmed that equipment, electronics, and signage were ordered. EMG was on site the entire time, confirming delivery, correct installation, and that schedules were being met. This was especially important, because penalties for not meeting completion dates would have been $1,500 a day.
EMG designated one Project Manager to manage the entire program, ensuring that the customer and vendors had one point of contact for questions, issues, concerns, and updates. Process improvement included better communication with the airport officials, so more meetings—both face to face and phone—were held. Progress was tracked in real time on Web-based ProTrack, which allowed construction management and contractors to follow the progress of the projects as it occurred. Craft Brew, Bubbles, Tommy V’s, Seaside Stack Shack, Starbucks in T2 East and West, Garden by Tender Greens, Beaudevin (pictured), Emerald Express, Ciao, PGA Tour Bar & Grill, and California Pizza Kitchen were completed and turned over to Operations for training on time, so their completion and opening dates were met. No penalties were assessed, and the VP of Operations wrote to the EMG Project Manager, “You’re part of our team, and you’ve helped us open new avenues—even outside the Airport.”